We know choosing fit and size online can be a bit difficult so we offer FREE returns and exchanges.
We happily accept returns and exchanges of most items within 30 days of the date of purchase. To be eligible for a return or exchange, your item must be unused with the tags on. And you must have your order number or gift receipt.
TO INITIATE AN EXCHANGE:
Reply to the order confirmation email or send an email to email@example.com with the order number, the item you wish to exchange and the size you'd like. We will respond to your request with 1-2 business days with the next steps including a shipping label.
TO INITIATE A RETURN:
Reply to the order confirmation email or send an email to firstname.lastname@example.org with the order number and reason for the return. We will respond to your request within 1-2 business days with the next steps including a shipping label.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial or no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Any item marked final sale
- Gift cards
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.