FREQUENTLY ASKED QUESTIONS
Below are commonly asked questions. If you don't find your answer below, please contact us.
PRODUCTS
El Roo sizes are based on American sizing. We base our sizes on average t-shirt sizing, so whatever size you wear in t-shirts is most likely the size El Roo jersey you'll want to choose.
The short answer: most riders wear the same size El Roo jersey as their normal t-shirt size. Check out the size guide pages for detailed information.
Men's Size Guide
Women's Size Guide
If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down if you prefer a closer fit. Check out the size guide pages for measurements, and remember — our 30-day return policy gives you plenty of time to make sure the fit is right.
Men's Size Guide
Women's Size Guide
All of our jerseys share the El Roo signature relaxed fit. From there, you can choose the style that matches your preferences and riding: Core, Element, Flow, and Summit. Check out the Jersey Comparison pages to see how they compare.
Men's Jersey Comparison
Women's Jersey Comparison
El Roo jerseys are for anyone ready for a different kind of cycling jersey — whether traditional tight jerseys don't flatter your body, you have a bigger frame, or you're simply ready to be more comfortable in your bike kit. You'll find El Roo jerseys on the trail, road, gravel rides, and cruising around town — on riders of all ages and sizes.
We're focused on helping you chase meaningful gains, not marginal gains. That means looking forward to your next ride, feeling comfortable and confident in your kit, and smiling more on the bike. When your gear fits right, your rides are more enjoyable.
Most cycling brands design for pros — skin-tight, aero-optimized, and completely unforgiving. That works great if you're racing for podiums, but not everyone wants to wear (or looks their best in) skin-tight gear. Traditional jerseys often don't accommodate different body shapes, they can be uncomfortable for longer rides, and they're not very forgiving if your body changes. El Roo takes a different approach — comfort and fit that works for you.
Yes. While our women's jerseys share the same relaxed-fit design and functional pockets as our core collection, they're cut specifically for women's bodies. The fit is designed to give you more comfort and room in the bust, hips, and waist — so you get the comfort and performance you're looking for without compromising on fit.
The fit is relaxed and comfortable, giving you room to move freely without the restriction of skin-tight jerseys. It's not loose or baggy — the fabric moves with you without getting in your way. You may notice some movement from the jersey fabric at high speeds, but in our experience, it's never felt like the jersey slowed us down or affected our enjoyment.
SuperPockets are designed with a top flap that folds over to keep your phone, snacks, tools, and other essentials secure inside. We've ridden on all sorts of terrain and nothing has fallen out. The middle pocket has a zipper for extra peace of mind — it's a great spot for keys and credit cards
Core and Element jerseys have two SuperPockets, one zippered pocket, and one open-top pocket for taller items. Flow and Summit jerseys have three open-top pockets and one zippered pocket. Check out the Jersey Comparison pages for a side-by-side look.
Men's Jersey Comparison
Women's Jersey Comparison
Any ride essentials you want quick access to — phones, keys, snacks, energy gels, tools, money, and more.
Absolutely. The jersey pockets work great with a backpack — keep quick-access items like snacks and your phone in the jersey pockets, and store bigger or less-used items in your backpack. No more taking off your entire pack just to grab a snack or take a photo.
Wash in cold water with similar colors. We line dry ours to extend fabric life, but you can also tumble dry on low. The fabric is designed to bounce back wash after wash.
El Roo jerseys are made from lightweight, breathable performance fabric (100% polyester, 140 gms) that's moisture-wicking and quick-drying. The fabric is designed to move with you and keep you comfortable whether you're on a quick ride or an all-day adventure.
Customer Service
We accept returns within 30 days of purchase, as long as the item is unused and has tags attached. We'll refund the original price of the jersey — original shipping charges aren't refunded. Returns are free and easy to initiate. We don't offer direct exchanges, but you're welcome to place a new order for a different size or style anytime. For more information, visit the Returns and Exchanges page.
If you created an account at checkout — or want to create one now — you can start a return yourself by clicking here.
If you prefer not to create an account, email help@elroo.bike with your order number and the reason for your return. For more information, visit the Returns and Exchanges page.
Orders are usually processed and shipped within 1-2 business days and arrive in 3-10 business days, depending on your location and current carrier delivery times. For more information on shipping, visit the Shipping Policy page.
All orders ship from our warehouse in Salt Lake City, Utah.
Currently, we only ship within the US through our website. If you're looking to ship outside of the US, please contact us at help@elroo.bike before you purchase to see if we can ship to your location.
While we can't guarantee we'll be able to change your order, we'll do our best to accommodate requests made before your order ships (usually within the first 24 hours of placing your order).
Send an email to help@elroo.bike with your name, order number, and the change you'd like to make.
From time to time, El Roo runs discounted pricing as part of a sale or promotion. If you purchased a jersey from El Roo within 7 days before a discount or sale starts, we're happy to provide you with a credit to your account. Send an email to help@elroo.bike with your name and order number. Your email must be sent within 7 days after the discount or promotional period ends to qualify.
We all hate crashes, but sometimes they happen — and we're here to help. If your El Roo jersey is severely damaged in a crash within 30 days of purchase, we'll send you a replacement at no cost. For any crash within 2-12 months of purchase, we'll give you 30% off any jersey.
To make a claim, email help@elroo.bike with the subject line "Crash Replacement" and include:
- Full name
- Address
- Item description
- Quantity of El Roo items damaged
- Any details you think are relevant
- Photo(s) showing the damage to your El Roo jersey (not of your crash). Your photos will not be used or published without your permission.
Note: Crash replacement doesn't cover normal wear and tear.
Yes, we do. We offer digital gift cards in any amount. They're perfect for the rider in your life who deserves gear that fits right. You can find gift cards on our Gift Card page.
You can email us at help@elroo.bike, fill out the form on our Contact Us page, or send us a direct message on Facebook or Instagram.
Other
Yes, we do. Discounts are based on total quantities needed and current product availability. To learn more, email help@elroo.bike and we'll get back to you quickly.
We don't offer that service in-house, but you can purchase an El Roo jersey and take it to your local print shop.
Yes, we do. We like to support local groups whenever possible. Send us an email at help@elroo.bike and tell us a little about your club and opportunities to partner together.
Yes, we offer Pro deals to individuals working in the bike industry, coaches, trainers or members of bike clubs. To apply, fill out the form found on our Pro Deal Application page.
The idea sparked on a flight to Costa Rica, where Spanish was on our minds as we dreamed of a better bike jersey. We wanted pockets that felt natural, stayed secure, and carried plenty — just like a kangaroo's pouch.